No doubt you offer one of the best products in the market. I also appreciate your efforts to reach out to your customers as demonstrated in social networking sites such as Facebook and Twitter.
However, it is in the service process and the delivery of it that you fall way below benchmark, at least in my experience.
I've been a loyal customer for almost a decade -- prepaid, postpaid, broadband, and landline services. For years, too, I'm encountering the same problem with my broadband. But what appalls me more is that you insist on solving this problem with THE SAME remedy for years. It has become so bad (and recurrent) that I've already memorized the script and the process by which your technical support representatives offer a solution.
This is probably shooting to the stars, but your claim at being the best in the industry and for the clients you serve will only be a reality IF and WHEN you do TOTAL PRODUCT SERVICE DELIVERY and deliver TOTAL CUSTOMER SATISFACTION, which obviously, I am not experiencing with you.
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