GLOBE

No doubt you offer one of the best products in the market. I also appreciate your efforts to reach out to your customers as demonstrated in social networking sites such as Facebook and Twitter.

However, it is in the service process and the delivery of it that you fall way below benchmark, at least in my experience.

I've been a loyal customer for almost a decade -- prepaid, postpaid, broadband, and landline services. For years, too, I'm encountering the same problem with my broadband. But what appalls me more is that you insist on solving this problem with THE SAME remedy for years. It has become so bad (and recurrent) that I've already memorized the script and the process by which your technical support representatives offer a solution.

This is probably shooting to the stars, but your claim at being the best in the industry and for the clients you serve will only be a reality IF and WHEN you do TOTAL PRODUCT SERVICE DELIVERY and deliver TOTAL CUSTOMER SATISFACTION, which obviously, I am not experiencing with you.

the ghost

I glanced over my shoulder for no more than a solitary heartbeat when I saw your ghost. A deluge of emotions ran through every vein in my body -- neither sadness nor happiness, neither regret nor yearning. The emotions were just emotions -- crude, overt, raw.

I felt naked.

I stood frozen, rooted to the ground with only my eyes following the vestiges of your soul. It was after that same solitary heartbeat that I gained freedom from my emotions' solid embrace.

My eyes followed you.

Until you were lost amongst the crowd.

It was then that I knew that the ghost exists and the past is not dead.