GLOBE

No doubt you offer one of the best products in the market. I also appreciate your efforts to reach out to your customers as demonstrated in social networking sites such as Facebook and Twitter.

However, it is in the service process and the delivery of it that you fall way below benchmark, at least in my experience.

I've been a loyal customer for almost a decade -- prepaid, postpaid, broadband, and landline services. For years, too, I'm encountering the same problem with my broadband. But what appalls me more is that you insist on solving this problem with THE SAME remedy for years. It has become so bad (and recurrent) that I've already memorized the script and the process by which your technical support representatives offer a solution.

This is probably shooting to the stars, but your claim at being the best in the industry and for the clients you serve will only be a reality IF and WHEN you do TOTAL PRODUCT SERVICE DELIVERY and deliver TOTAL CUSTOMER SATISFACTION, which obviously, I am not experiencing with you.

random

so, last night, my pc finally broke. i almost killed myself. but it's done a great and noble job of keeping me sane and occupied for the last 8 years. yeah, that's purrty old for a pc.

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it's my boss's first day last monday =/ i dunno what to feel exactly. i just feel... restrained.

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globe tech support is really useless. i talked to two tech reps again and both of them were just too giddy to get me off the phone to save their fucking AHT's. it's so freakin easy for them to say we-can-no-longer-do-anything-about-it-so-we'll-send-a-technician-instead.

and when you ask them when the standard reply is we-don't-have-a-time-frame-just-wait-for-our-call.

and when i tell them that no one has ever contacted me they'd go i'd-be-on-top-of-this-sir-i'll-file-this-(really stoooopid)-report-and-follow-this-up-personally.

MY ASS!

the second one, i literally had to DIRECT him on how to help me. i was the one with suggestions (being the one who always HAVE TO call them for technical problems) and i managed to solve my own fuckin problem without their help. or their home service technicians. dumb fucks.

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i'm welcoming the change sa work. dapat nang magpayaman. kung yayaman man ako dito.

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gusto ko pa, pero pagod na ko. i don't think i CAN anymore.